Frequently asked questions
Q – Why do I get weighed at Check-in?
Ans – All passengers are weighed at check-in for safety requirements of our Dash-8 200 aircrafts.
Q – When do check-in counters open and close?
Ans – For Domestic flights the check-in counters open 2 hour before departure and for regional flights the check-in counter opens 3 hrs before departure. The Check-in counter closes 1 hour before departure for all flights.
Q – What are the requirements with regards to photo ID in domestic flights?
Ans – With effect from 1st July 2004 Maldives Civil Aviation regulation requires passengers to present a valid photo identification (such as Maldivian Identity Card) at the time of making a reservation and check-in for domestic flights. Children under the age of 10 are required to present a copy of their birth certificate.
Q – What are the requirements with regards to photo ID in regional flights?
Ans – For regional flights; passports must be submitted at the time of making reservation and check-in for regional flights. The passport must be valid for 6 months from date of travel.
Q – What is the free baggage allowance on Maldivian?
Ans - Please refer the following for free baggage allowance as well as excess baggage rates.
|Destination||Free Baggage Allowance||Excess Rate|
|Hanimaadhoo||20 kg||MVR 12.00|
|Dharavandhoo||20 kg||MVR 7.00|
|Kadhdhoo||20 kg||MVR 12.00|
|Thimarafushi||20 kg||MVR 12.00|
|Ifuru||20 kg||MVR 10.00|
|Kooddoo||20 kg||MVR 16.00|
|Kaadedhdhoo||20 kg||MVR 16.00|
|Gan||20 kg||MVR 20.00|
|Fuvahmulah||20 kg||MVR 19.00|
|Trivandrum||20 kg||USD 2.20|
|Chennai||30 kg||USD 4.50|
|Dhaka||30 kg||USD 10.00|
Carry-on Baggage Allowance
Dash 08 Aircrafts 5kg
Airbus 320/321 Aircraft 7kg
Q- Are toilet facilities available onboard all Maldivian flights?
Ans – Toilet facilities are available onboard our Dash-8 aircrafts and on the A320 aircraft.
Q- What is the maximum length of surfboards that can be carried on Maldivian flights?
Ans – the maximum length of surfboards packed in its bags must not exceed 7 feet in length. This is due to limitation in the baggage compartment in our Dash 8 aircraft.
Q- What other over sized checked baggage restrictions are there in Maldivian flights?
Ans – lengthy fishing rods and other baggage exceeding 8 feet cannot be accomodated - Eg ; Surf boards
Q – Are there any refund charges on Maldivian tickets?
Ans - Yes. Please refer to your nearest Maldivian office for charges.
Q – Does passengers have to reconfirm tickets before departure?
Ans – for regional tickets, passengers are required to reconfirm their return journey 72 hours before departure time and those not reconfirmed will be cancelled without prior notice. Passengers may contact any of the Maldivian reservation offices for reconfirmation.
Q - Does passengers have to inform their onward connections at the time of making a booking?
Ans - Passengers who are travelling from a domestic/international flight with an onward connection on an international/domestic flight are required to provide this information at the time of booking.
Q – What is the validity of Maldivian tickets?
Ans – For domestic tickets the validity is 03 months from date of issue and for regional tickets the validity is 01 year from date of issue unless mentioned otherwise.
Q – What is the minimum connection time between domestic flights and international flights?
Ans – Velana International Airport requires a minimum connection time of 02 hours between domestic and international flights.